Full Refund for Incorrect or Damaged Items:
To receive a full refund, including shipping, for incorrect or damaged items,
items must be returned within 10 business days. Shipping charges will be
refunded for ground shipping only.
Order Cancelations:
You may cancel your order at any time before it is processed. Once an order is processed, it cannot be canceled.
Orders that are successfully canceled will be refunded in full. Please note that if PayPal is used, any fees retained by PayPal
for the transaction will not be refunded. PayPal no longer refunds fees for canceled transactions."
Returns for Any Reason within 30 Days:
You may return items for any reason within 30 days of receiving them,
but shipping charges will not be refunded. These items must be returned in
new condition.
Wrong or Damaged Items Replacement Option:
Customers receiving wrong or damaged items have the option to request a
replacement or refund.
Return Shipping Refund Details:
Return shipping refunds will not exceed regular UPS Ground shipping
rates (not express shipping rates) to your location.
Processing and Insurance:
Returns and exchanges will typically be processed within one week of receipt.
Items that are lost or damaged in transit are not refundable, so if you elect to
send items back on your own we recommend insuring return shipments and obtaining a tracking number.
Items Ineligible for Return:
Custom order items and items modified by the customer are not eligible for return or refund.
International Orders:
Orders shipped outside of the US and Canada are not refundable.
Warranty:
We only warrant products within the United States.
Items held for over 30 days may be returned for repair or replacement
with prior email approval. Return shipping charges are not covered by
the warranty. Modifying items voids the warranty.
Return Process:
Include a copy of your original receipt with all returns. Please indicate
the reason for the return on your receipt.
Refund Process:
Depending on your payment method, refunds will be issued to your credit card, PayPal, or via check.
Click here to RETURN your item!
Send your return to:
Rondo Music
427 Washington St. STE#2
Claremont, NH 03743
Questions? Contact us at: service@rondomusic.com
